Refund policy

Refund & Return Policy

We want you to be happy with your purchase. If there is an issue with your order, we are here to help.

No Physical Returns

Please note that we do not hold inventory or stock items locally. All products are shipped directly from our suppliers. For this reason, we do not accept physical returns of products.

Refund Eligibility

A refund may be issued in the following cases:

  • The item arrived damaged or defective

  • The item received is incorrect

To process a refund, customers must provide photo or video evidence of the issue within 48 hours of delivery.

Non‑Refundable Situations

Refunds will not be issued for:

  • Change of mind

  • Ordering the wrong size, color, or variant

  • Minor variations in color due to screen differences

  • Delays caused by customs, shipping carriers, or external factors

Lost or Missing Packages

If your order does not arrive within the stated delivery timeframe, please contact us and we will investigate with the shipping partner. If confirmed lost, a full refund will be issued.

Contact

For refund requests, please contact us at:info@orevio.net Include your order number and evidence of the issue.