Shipping policy

At Orevio, every unit is inspected and prepared before it leaves our fulfilment partners. Because our hair is sourced directly from vetted suppliers rather than held in a local warehouse, please read the timelines below carefully so you know exactly what to expect.

Processing time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Orders placed after 5:00 PM or on weekends and holidays begin processing the next business day. During launches, restocks, and peak seasons, processing may take slightly longer — we'll notify you by email if there's a delay on your order.

Shipping rates

We charge a flat rate of $10 USD per order, regardless of how many items you purchase. Your rate is calculated and displayed at checkout before you pay.

Delivery times

Delivery time is separate from processing time. Total time to receive your order = processing time + shipping time.

These are estimates, not guarantees. Delivery windows can be affected by customs clearance, courier backlogs, weather, strikes, and public holidays — all of which are outside our control.

Tracking your order

Once your order ships, you'll receive a confirmation email with a tracking number. Tracking can take 3–7 business days to display its first scan. If your tracking hasn't updated after 7 days, contact us at info@orevio.net and we'll investigate with the carrier.

Split shipments

If you order multiple items, they may ship separately and arrive on different days at no extra cost to you. You'll receive separate tracking numbers where this applies. Please don't assume an item is missing until all tracking numbers show as delivered.

Customs, duties, and import taxes

International orders may be subject to customs duties, import taxes, or handling fees charged by your destination country. These charges are not included in your order total and are the responsibility of the customer.

Orevio has no control over these fees and cannot predict their amount. Please check with your local customs office if you're unsure. Refusing to pay customs charges will result in the package being returned or destroyed — see "Refused or undeliverable packages" below.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrectly entered address.

If you spot a mistake, email info@orevio.net immediately with your order number. Because orders are sent to our fulfilment partner as soon as they're placed, we cannot guarantee an address change — but we will always try. Once a package has shipped, changes are no longer possible.

Delayed or lost packages

If your tracking shows no movement for 15 consecutive business days, or the estimated delivery window has passed by more than 10 business days, contact us at info@orevio.net.

We'll open an investigation with the carrier. If a package is confirmed lost in transit, we will send a replacement or issue a full refund at no cost to you.

Packages marked "Delivered" by the carrier are considered fulfilled. If your tracking shows delivered but you haven't received it, please check with neighbours, building reception, and your local delivery office first, then contact us within 7 days so we can file a carrier claim.

Refused or undeliverable packages

If a package is returned to sender because of an incorrect address, refusal of delivery, unpaid customs charges, or repeated failed delivery attempts, we can reship it once the parcel is back with us — the customer is responsible for the reshipment cost. Original shipping fees are non-refundable in these cases.

Questions

Email us at info@orevio.net. We respond within 24–48 hours, Monday to Friday.

Last updated: August 2026